General Job Description
A Trust Administrator plays a crucial role in the management and administration of trust and investment accounts, demonstrating expertise in fiduciary discretion and adherence to regulatory standards. You will maintain close client relationships, serving as the primary point of contact for trust matters, and ensuring high-level client service.
Essential Duties
- Support the administration of trust and investment accounts within assigned books through demonstrated proficiency
- Maintain understanding of governing instruments including trust agreements, wills, modification documents, etc. as applicable to client base.
- Serve as primary point of contact for the client on the trust account relationship
- Understand and adhere to the company’s risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management.
- Manage client communications, transactions, and inquiries, ensuring high levels of service and satisfaction.
- Coordinate with clients’ external professional advisors including CPAs and attorneys.
- Prepare client presentations, proposals, and reports for meetings and reviews.
- Maintain accurate records, databases, and documentation related to client interactions and transactions.
- Support trust administration tasks such as client onboarding, account maintenance, regulatory compliance, and client reviews.
- Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates as well as industry standards and practice
Qualifications
Knowledge and Skills:
- Exceptional Attention to detail
- Ability to prioritize assignments and handle multiple priorities while maintaining a high level of service to both internal and external clients.
- Excellent interpersonal skills: ability to collaborate with and work effectively with diverse groups of people, managing conflict, negotiation for results and developing working relationships with internal and external clients.
- Strong organizational skills
- Strong written and oral communication
- Proficient in Microsoft Office and general office software
- Must be able to maintain a professional, customer service-oriented attitude always.
- Ability to exercise discretion in handling confidential information and materials.
Education/Experience:
- Bachelor’s degree in business, accounting or finance or equivalent work experience
- Two or more years’ experience in financial services, investments, tax or legal field
- CTFA preferred or working toward a CTFA