About the role
We are trusted partners to our customers as they build and scale their security and compliance programs. As our Automated Compliance platform continues to evolve, we’re looking for a Post Sales GRC Specialist to help customers successfully implement the product and achieve real audit outcomes.
In this role, you are the primary post-sales relationship owner for your customers, responsible for guiding them through onboarding, implementation, adoption, and audit readiness. By combining hands-on compliance knowledge with a customer-first mindset, you’ll help customers stay on track and realize long-term value from their compliance programs.
Post Sales GRC Specialists in this role are accountable for customer health, retention, and successful audit outcomes, serving as both a strategic advisor and day-to-day partner throughout the customer lifecycle.
What You’ll Do
- Own the post-sales customer journey, including onboarding, implementation, adoption, and long-term success
- Lead implementation of the automated compliance platform, configuring frameworks, controls, evidence workflows, and integrations
- Act as a GRC subject matter expert for customers, advising on audit readiness, scoping decisions, policy requirements, and control expectations
- Guide customers through the end-to-end audit process, including readiness, evidence collection, observation periods, and auditor collaboration
- Track and manage customer health indicators such as product adoption, audit progress, risks, and timelines
- Translate compliance frameworks (e.g., SOC 2, ISO 27001) into practical, product-driven guidance tailored to each customer’s environment
- Build trusted relationships with security, compliance, IT, and executive stakeholders
- Identify risks to customer success early and proactively drive mitigation plans
- Partner cross-functionally with Product, Engineering, Sales, and Support to improve customer experience and inform product roadmap
- Provide feedback on real-world customer needs to help shape the evolution of the compliance platform
What You Will Need
- 2+ years of hands-on GRC or security compliance experience, including direct involvement with frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, or similar, ideally with public accounting (Big 4) or in‑house audit at a SaaS company
- 2+ years of experience in a customer-facing role within a SaaS environment, such as Customer Success, Account Management, Solutions Consulting, or Post-Sales Implementation
- Demonstrated experience guiding customers through cybersecurity audits, including audit readiness, evidence collection, observation periods, and auditor interactions
- Hands-on knowledge of security and compliance frameworks such as SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, CMMC, etc.
- Familiarity with the cybersecurity audit process, either through direct audit participation, consulting, or in-house compliance ownership
- Ability to translate complex compliance requirements into clear, actionable guidance for customers
- Strong customer-facing communication skills and comfort engaging with both technical and non-technical stakeholders
- Experience managing multiple customer implementations or projects simultaneously
- Problem-solving mindset and ability to operate in a fast-paced, evolving environment
- Familiarity with SaaS security concepts (cloud infrastructure, access controls, logging, vulnerability management, etc.) preferred
- Experience with automated compliance platforms, including implementing or supporting an automated compliance or GRC platform, is a strong plus
- Relevant certifications (CISA, CISSP, CISM, CIPP, etc.) are helpful but not required
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
*Commission is not guaranteed