At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Loan Servicing Analysis and Support Processor supports the accurate and timely servicing of commercial bilateral loan inquiries by reviewing loan documentation, validating system information, completing assigned operational research, and documenting actions taken. The Processor applies established procedures and job aids to identify discrepancies, gather required information, and provide clear support to bankers, relationship managers, and internal partners responding to customer inquiries.
The position includes routine to moderately complex servicing activities, including review of loan information, comparison of documentation to the commercial lending system of record (AFS), preparation and validation of supporting detail, and maintenance of accurate records. The Processor follows defined procedures, uses sound judgment within established guidelines, and escalates non-routine or unclear items to the appropriate resource or leader.
The Processor contributes to customer remediation events, data validation efforts, and process improvement activities by reviewing existing processes, documenting current-state steps, identifying opportunities to simplify workflow, and supporting updates to procedures, checklists, and job aids.
Success in this position requires strong attention to detail, organizational discipline, accuracy, follow-through, and the ability to manage assigned work in a high-volume operational environment while collaborating effectively with team members and business partners.
Location expectations
This role requires working from this U.S. Bank location three (3) or more days per week: 1310 Madrid Street Marshall, MN 56258
Basic Qualifications
- High school diploma or equivalent
- Four to five years or more of operations services related work experience
Key Responsibilities
- Process servicing activities for commercial bilateral loans in alignment with internal policies, loan documentation standards, regulatory requirements, and established procedures.
- Review assigned work for accuracy, completeness, timeliness, and appropriate supporting documentation while meeting established service level agreements (SLAs) and quality expectations.
- Research and resolve routine to moderately complex discrepancies through document review, system comparison, payment or amortization review, and consultation with procedural guidance.
- Review loan files, transaction histories, and system data to gather facts, validate required information, and support accurate handling of customer or banker inquiries.
- Document research steps, decisions, outcomes, and open items in a clear, consistent manner so work can be reviewed, tracked, and supported for audit or quality purposes.
- Review existing processes and procedures to identify unclear steps, duplicative activities, handoff issues, or opportunities to simplify the workflow.
- Assist with documenting current-state processes, creating or updating job aids, checklists, desk procedures, and simplified reference materials for recurring tasks.
- Escalate process gaps, risks, data concerns, and non-routine servicing issues through the appropriate team or governance channel.
- Collaborate with internal partners across Operations, Risk, Compliance, and other functional teams engaged in commercial loan servicing.
- Support reporting and data review activities by compiling information, validating data points, and helping summarize observations for leadership or business partners.
Preferred Skills/Experience
- Experience with commercial loan servicing, loan documentation, or related operational processing preferred.
- Experience with AFS, amortization schedules, system research, or financial transaction review preferred.
- Strong attention to detail and a demonstrated commitment to accuracy, data integrity, and complete documentation.
- Strong organizational skills with the ability to manage assigned work, follow up on open items, and meet deadlines in a fast-paced environment.
- Working knowledge of Excel, reporting tools, or data review practices preferred.
- Ability to follow procedures, interpret loan documentation and operational guidance, and escalate when additional direction is needed.
- Effective written and verbal communication skills, including the ability to document findings and explain process steps clearly.
- Proven ability to work independently on assigned tasks while collaborating effectively across the team and with business partners.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
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Healthcare (medical, dental, vision)
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Basic term and optional term life insurance
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Short-term and long-term disability
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Pregnancy disability and parental leave
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401(k) and employer-funded retirement plan
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Paid vacation (from two to five weeks depending on salary grade and tenure)
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Up to 11 paid holiday opportunities
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Adoption assistance
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Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 – $27.84
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.