*Please note that previous immigration law firm paralegal experience is required to be considered for this customer-focused role and that this position is 100% onsite in our Indianapolis office.*
Immigration Law Firm Client Liaison (Customer Service)
Who is Flora Legal Group?
We are a team of passionate immigration professionals providing guidance and hope by advocating for and empowering all people to build a prosperous future. We see a future where the immigrant community is welcomed and valued, creating a better world for generations to come. For more information about our firm and core values, please visit www.floralegalgroup.com.
Job Summary
A fast-paced immigration practice seeks a customer service-oriented individual with immigration law firm paralegal experience to join our firm as a Client Liaison. This is a full-time, onsite position and fluency in English and Spanish is required. This role serves as a primary in-person point of contact for all clients in order to maintain positive client relationships. This role bridges client-facing service with light administrative/paralegal support, allowing attorneys and paralegals to focus on casework. The ideal candidate is knowledgeable about immigration law, has excellent communication and interpersonal skills, and is dedicated to providing exceptional customer service for people from all walks of life.
Responsibilities and Duties
- Maintain client relationship by providing client updates regarding process and status of case;
- Assist paralegals and/or attorneys by answering client questions about documents and intakes;
- Field client questions regarding case status, billing, and process;
- Assist clients with immigration-related issues, including, but not limited to, obtaining SSNs and driver’s licenses;
- Survey current clients on satisfaction with the firm’s services;
- Enter clear and accurate notes in case management system (Clio);
- Ensure all client interactions are warm, welcoming, and professional.
Qualifications and Skills
- Fluency in both English and Spanish (conversing, reading, and writing).
- Undergraduate degree preferred but not required.
- 1-2 years of immigration law firm experience required, as well as 1-2 years of general customer service (regardless of field).
- Proficient in Microsoft Office Suite.
- Strong interpersonal communication skills with the ability to build rapport quickly and guide conversations effectively with individuals from diverse cultural backgrounds.
- Professionalism, reliability, and the capacity to work both independently and within a team.
- Strong organization, time management, and prioritization skills.
- Ability to learn quickly and adapt easily to changing circumstances.
If you are passionate about assisting individuals on their immigration journeys and possess the expertise to provide sound legal guidance, we invite you to apply for this rewarding position. Join our team and contribute to our mission of helping people navigate the complex landscape of immigration law with confidence and hope.
Please respond with a resume for immediate consideration. Cover Letters are strongly encouraged in order to provide a more in-depth explanation of an applicant’s skill and desire to work in this field.
*Please note that compensation is determined based on applicable years of experience. Please see the posted salary range before applying.
Benefits
We offer a competitive benefits package designed to support your health, wellness, and financial security. Benefits include:
- Medical, dental, and vision insurance
- Gym membership
- Financial budgeting and coaching assistance
- Free telehealth and therapy appointments
- Life insurance and long-term disability coverage
- Paid holidays and paid time off
- 401(k) retirement plan with employer match after six months
Job Type: Full-time
Pay: $23.00 – $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Are you authorized to work in the United States without the need for sponsorship?
- Are you available to commute to our Indianapolis office Monday through Friday, with availability from 8am-5pm EST, and have you verified that your commute time would not prevent you from accepting an offer?
- Please share how many years of legal assistant or paralegal experience you have within an immigration law firm environment, as candidates without this experience will not be considered for this opening.
- Being that the majority of our client base is from Latin America, with Spanish as their primary language, please share your level of Spanish speaking, reading, and writing. Either native fluency or a non-native Spanish level of C1 or C2 is appropriate for the work we do.
Experience:
- customer service: 1 year (Required)
Work Location: In person