Position General Responsibilities
This role is pivotal for safeguarding the bank’s assets and reputation through diligent monitoring, investigation, and prevention of fraudulent activities. Utilizing advanced software, the position involves identifying suspicious patterns and collaborating with branches and management to mitigate losses.
Employees Supervised
None
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Management may request other responsibilities.
Minimum Qualifications:
- Detailed orientated.
- Excellent organizational skills
- Able to work independently and prioritize multiple tasks.
- Concentrate diligence.
- Strong commitment to providing exceptional customer service.
- Maintains a professional attitude, image and work ethic.
- Strong written and verbal communications skills
- Must be a collaborator yet able to work with little or no supervision.
- Strong proficiency in using Microsoft Office programs such Excel and Word. Bank operating software experience is preferred.
- High School diploma or equivalency.
- Proficient People skills.
Dimensions of Position
Daily analysis and research: Conduct thorough investigations on transactions flagged as suspicious by the Fraud Department, ensuring all activities aligned with established parameters and thresholds. This involves daily scrutiny of alerts and reports to protect against fraudulent activities.
Fraud procedure oversight: Manage the intake, research, and provide recommendations on all fraud-related-processes. Regular communication with branches is essential to efficiently resolve fraud cases.
Efficient incident response: Maintain a seamless flow of responses to incidents using BSA/Fraud software, ensuring swift and effective action. This role also involves responding to inquiries about fraud and levies from customers to bank personnel.
Ancillary Duties – Fraud Analyst Support and Levy department backup:
- The position provides support to the Senior Fraud Analyst on overflow or back up duties directly related to notifications, reporting, and other overflow duties.
- This position will be responsible for cross-training and backing up the Levy department on overflow requests.
For full description, which includes physical mental demands please see attachment.