* Investigate Digital Banking fraud alerts
* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
* Complete tasks accurately and timely
* Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other tasks as assigned
* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
* Complete tasks accurately and timely
* Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other tasks as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
*Position level dependent upon experience
FNBT is an Equal Opportunity Employer
Qualifications
* High school diploma or equivalent
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Ability to communicate in a professional manner verbally and in writing
* Ability to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Capacity to work with frequent interruptions and perform repetitive tasks
* Demonstrate emotional control under stress and strict deadlines
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Ability to communicate in a professional manner verbally and in writing
* Ability to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Capacity to work with frequent interruptions and perform repetitive tasks
* Demonstrate emotional control under stress and strict deadlines
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment