Client Relations Claims Manager (On-Site)
$90-$110K commensurate with experience
Frontline Road Safety Group is the undisputed North American pavement marking leader. Our company proudly provides its customers with unparalleled customer service and the use of innovative technology to ensure timely and value-added results. In our time of growth, we are seeking dedicated and talented individuals to add to our team. We are seeking a Client Relations Claims Manager to add to our HQ team. This is an on-site position, working in our downtown Denver headquarters.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Client Relations Claims Manager serves as the primary liaison between all Frontline Road Safety Group divisions and our insurance carriers. Partnering with our operating companies and their leadership, safety, and HR teams, the Manager triages the needs of the businesses, our employees, and Frontline Road Safety Group as a whole—driving claims to resolution as quickly and as accurately as possible while protecting the company’s financial interests.
- Serve as the primary liaison between all Frontline divisions and our insurance carriers, coordinating claim management across multiple carriers and claims portals.
- Supervise, mentor, and develop one direct report, a Claims Specialist.
- Own claims follow-up and follow-through from first notice of loss through final resolution, ensuring every file is processed as quickly and as accurately as possible.
- Oversee the intake and processing of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage.
- Drive cost savings for the business through diligent claims management, reserve oversight, and timely, well-supported settlements.
- Communicate with injured employees on a routine basis to advocate for their recovery.
- Manage the company’s accommodation of restrictions through our Return-to-Work Program.
- Communicate with medical providers to ensure medical treatment is progressing as needed for the injured employee’s recovery.
- Administer and maintain third-party administrator (TPA) and carrier systems, including site structures, user setup, and system training.
- Coordinate claims across multiple jurisdictions, including states with specific regulatory requirements and monopolistic workers’ compensation states.
- Manage self-insured retention (SIR) obligations and varying coverage provisions across the program.
- Recommend and implement best practices to ensure complete and thorough claim settlements, legal reviews, and investigations in accordance with company policies and insurance industry regulations.
- Assure timely and proper disposition of claims based on policy provisions.
- Manage the negotiation of settlements and administration of claims in litigation.
- Identify intentional fraud and falsified documents.
- Escalate key issues to claims management contacts and specialists.
- Complete required coverage training and pursue continuing education to remain current on emerging laws and other changes to insurance-related processes.
QUALIFICATIONS & REQUIREMENTS
- Minimum of 3-5 years of experience handling multiple lines of business including Auto, General Liability, and Workers’ Compensation, preferably in a leadership role.
- Experience supporting a construction, field-based, or comparable operational environment strongly preferred.
- Experience supporting multiple divisions in a remote environment.
- Proven ability to manage claims from first notice of loss through final resolution, including litigated files.
- Experience working directly with insurance carriers and third-party administrators (TPAs), including carrier portals and claims management systems.
- Experience with Sedgwick claims systems (viaOne) is a major plus.
- Working knowledge of multi-state claims handling, including monopolistic workers’ compensation states and jurisdiction-specific requirements.
- Familiarity with self-insured retention (SIR) programs and varying coverage provisions.
- Strong negotiation, communication, and relationship-management skills across internal divisions, carriers, medical providers, and employees.
- Ability to identify potential fraud and escalate issues to the appropriate specialists.
- Prior supervisory or team-lead experience preferred, with the ability to develop a direct report.
- Highly organized and detail-oriented, with the ability to manage a high volume of claims accurately and efficiently.
- Relevant industry certifications and/or a demonstrated commitment to continuing education in insurance and claims management.
WHY FRONTLINE ROAD SAFETY GROUP?
SAFETY FIRST
- Be part of an organization where safety is a top priority.
EVERY DAY IS DIFFERENT
- Support a dynamic, nationwide operation.
GROWTH & DEVELOPMENT
- Many leaders have grown their careers within the organization.
INNOVATIVE TECHNOLOGY & SYSTEMS
- Work with best-in-class technology platforms.
COMPETITIVE PAY & BENEFITS
- Competitive compensation $90-110K
- Medical, dental, vision, and life insurance
- 401(k) with company match
Frontline Road Safety Group is an equal opportunity employer committed to creating an inclusive environment for all employees.