About the role
- The VA Claims Consultant is responsible for reviewing and addressing technical, medical and viability issues on claimant cases pending at all levels of the Veteran Affairs process. Primary duties include reviewing VA claims file and medical evidence, resolving complex claim issues, and sharing knowledge with claims agents. Instructs, mentors, and trains peers and support staff. Performs work with minimal supervision.
What you’ll do
- Review and prepare a summary of the veteran’s claims file which includes past and present VA decisions, analyzes medical evidence, reviews VA law and regulations, and determines any error of law administered by the Regional Office and/or Veteran Law Judge in order to compose the brief.
- Reviews medical records, applications on file, and the claim’s agent medical development profile in order to determine which medical records to solicit from the claimant’s medical providers. Selects appropriate disability benefit questionnaires and sends to the appropriate provider based upon the claimant’s medical conditions.
- Assist claimants with drafting lay statements; drafting independent medical opinion request letters and case summaries for medical consultants; identifying and sending correct VA disability benefit questionnaires
- Reviews briefs written by claims agent providing proofreading and research as needed.
- Reviews cases for technical problems and medical eligibility.
- Research and identify reference material to support case development and documentation.
- Processes work in a timely and accurate manner.
- Accurately and thoroughly document system notes of all conversations and actions.
- Maintains technical knowledge of all VA programs and procedures.
- Reviews claims for viability and closure. Contacts claimant/clients to review and discuss.
- Participates in training sessions and demonstrations.
- Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
- Mentor peers and support staff.
- Assist, on an as needed basis, with claims agent job functions. Including, but not limited to, claim status, drafting appeals, VA Forms, etc.
- Work on special projects
Qualifications
- Requires Bachelor’s degree or equivalent experience.
- Must have strong oral and written communication skills and the ability to learn and apply technical instructions.
- Minimum of two years of Veteran’s disability claims handling responsibilities and experience
- Professional oral/telephone communication skills.
- Superior organizational skills.
- High level of initiative.
- Excellent knowledge of Word and Excel.
Benefits
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Health Savings Account
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.